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Well Services Case Study
Modernized 240 Remote Wellsites with Offline-First Operations
The Challenge
A well services company had a problem that no software vendor wanted to acknowledge: most of their wellsites had no cellular coverage. Not weak coverage, no coverage. Crews were operating in areas where the nearest cell tower was 30+ miles away.
- Paper tickets were still standard because no digital platform was trusted to work in the field.
- Crews drove 45-90 minutes back to the yard just to upload data and check the next day's schedule.
- Real-time visibility was a fantasy. Supervisors didn't know where crews were, what they were doing, or what they'd completed until paperwork came in.
- HSE incidents were under-reported because the reporting workflow required connectivity that wasn't available.
The Solution
OpsFlo was selected specifically because of its offline-first architecture. Deployed in 10 weeks:
- Mobile app that operates fully offline for up to 30 days - ticket creation, photo capture, GPS logging, checklist completion, signature capture all work without connectivity
- Differential sync - when connectivity returns, only changed data syncs; bandwidth is conserved for satellite uplinks
- On-device AI for critical alerts - equipment temperature warnings, HSE rule enforcement, and dispatch decisions all run locally
- Satellite integration for the most remote sites - a low-bandwidth check-in every 4 hours via Iridium for critical job status
- Conflict resolution - when offline edits collide on sync, OpsFlo flags the conflict for supervisor review
The Results
After 14 months on the platform:
- 240 remote wellsites now operating on a unified digital workflow
- 0% data loss across an estimated 41 cumulative days of connectivity outages in 2024
- Paper tickets eliminated - first time in the company's history
- Crew yard return trips dropped 73% - drivers no longer have to come back just to sync
- HSE near-miss reporting up 4.2x - not because incidents increased, but because the reporting workflow finally works in the field
Key Impacts
240
Remote Wellsites on a Single Digital Workflow
0%
Data Loss on Offline Operations
41 days
Connectivity Outages Handled Without Disruption
“Every other vendor showed us their offline mode by turning their wifi off for 10 seconds. OpsFlo showed us their offline mode by handing us a tablet, asking us to put it in a Faraday bag for a week, and showing us the data was intact when we pulled it out. That's the difference between offline-tolerant and offline-first.”
VP of Field Operations
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