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Pressure Control Case Study
Compressed Billing Cycle from 23 Days to 4 and Freed $3.2M in Working Capital
The Challenge
A pressure control services company had a cash flow problem. The company was profitable on paper, but the CFO was constantly chasing a $4.5M+ accounts receivable balance, and DSO was crushing the credit line.
- Field tickets were taking 8-12 days to reach billing. Crews wrote paper tickets in the field, dropped them at the yard at the end of a hitch, and admins eventually transcribed them.
- One in three tickets had errors - missing customer signatures, illegible quantities, wrong AFE numbers - that bounced back from billing for clarification.
- The clarification loop took 5-7 more days because the field crew was usually on a new job by then.
- Total cycle from job completion to invoice issued: 23 days on average. Then customer payment terms added another 30-45.
The Solution
The CFO drove the OpsFlo evaluation explicitly looking for a system that would not accept incomplete field tickets. OpsFlo deployed in 10 weeks:
- Field Ticketing module with mandatory field validation - a ticket can't be submitted if customer signature, AFE number, quantities, or service codes are missing
- Mobile app with offline capability for the field crews
- Invoicing & Billing module integrated with QuickBooks Enterprise
- Approval Automation - supervisor approval routed automatically based on ticket value and service line
- Analytics dashboard for the CFO showing real-time DSO, ticket-to-invoice cycle time, and revenue at risk
The Results
After 14 months:
- Ticket-to-invoice cycle: 23 days to 4 days (83% reduction)
- DSO dropped from 71 days to 49 days - a 22-day improvement
- $3.2M in working capital freed up as receivables compressed
- First-pass invoice acceptance rose from 64% to 96% - bad tickets are caught at the wellsite, not in the billing office
- Credit line drawdown reduced by $2.1M - measurable interest savings of ~$140K annually
Key Impacts
23→4 days
Billing Cycle Compression
$3.2M
Working Capital Freed
96%
First-Pass Invoice Acceptance (was 64%)
“I went into the OpsFlo evaluation with one question: will this reduce my DSO? Everything else was secondary. Fourteen months later, I'm running a tighter balance sheet, we paid down our revolver, and our auditors actually complimented us on documentation quality. The ROI math wrote itself.”
Chief Financial Officer
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