A regional midstream operator was completing pipeline inspections on schedule, but the data showed that only 71% of flagged issues were actually being resolved. Inspections were happening; resolution was not.

• Paper inspection forms were being filled out at the right-of-way, then transcribed back at the field office 2-5 days later. Critical findings could sit for nearly a week before anyone in operations saw them.
• No closed-loop workflow. When an inspector flagged a defect, there was no automated way to convert that finding into a work order, assign it to a technician, and track resolution.
• Compliance reporting was a fire drill. Each quarter, the integrity team spent 80-100 person-hours assembling PHMSA-required documentation from scattered sources.
• Audit risk. Two near-miss incidents in 18 months were traced back to inspections that had identified the issue but never triggered remediation.